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the Pop-Tart War, exchange #1 - Diary of a Necromancer
Excuse me, I'm making perfect sense, you're just not keeping up
the Pop-Tart War, exchange #1
Received after complaining that a box of Pop-Tarts I'd bought were missing the frosting:

Thank you for contacting us about Kellogg's Pop-Tarts Brown Sugar Cinnamon. We are sorry that your experience with this product was unsatisfactory.

Our goal is to provide consumers with wholesome, high quality products. We have established strict control measures for each part of the manufacturing process from the delivery of ingredients to the distribution of finished packages.

We value the comments you have shared with us. We produce this product both frosted and unfrosted, and we will pass your comments along to our Quality Assurance Department. The information that you provided will help ensure that our products and services continue to meet the highest quality standards.

As a consumer, you can be assured that we would never do anything to compromise the trust you have placed in us to provide healthful, nutritious, and safe food. We will be sending you a coupon to replace the unsatisfactory product. Thank you again for contacting us.


Gotta love the logic behind redressing consumer complaints about a product with coupons for more of the same product. What if the replacements I buy with that coupon aren't frosted either? There happened to be another box of Pop-Tarts in the cupboard (because Mum shopped without me and didn't know we had the first box), different batch number, bought from a different store, and those don't have frosting on any more than the box I was complaining about, so it's some sort of ongoing problem down on the Pop-Tart farm, guys, go fix it. I want my sugary frosting, dammit.

I also love the mealymouthed reassurances about their good intentions, given that Pop-Tarts are probably more "healthful, nutritious, and safe" without the frosting... :)

Tags: ,
feeling: NOT sugared-up, dammit

moved to respond?